Reference

How We Handle Your Account Data

One page, plain English: what ek333bd keeps when you fund an account with bKash, Nagad or Rocket, why cookies sit in your browser, and how you get a copy of your own records.

Wallet references kept privateCookie choices you controlOne-time code at sign-inCorrections on request
ek333bd How We Handle Your Account Data
HOW WE STORE IT

Cookies, Security and Retention

We store as little as the account needs to run. Cookies on this site do the boring jobs — keeping you signed in between pages, remembering your language choice, letting the lobby reload a game you already opened. Security is on you and us together: we ask for a one-time code at sign-in and flag unusual sessions, and you keep that code to yourself. Records tied to deposits and withdrawals stay longer than browsing data, because a wallet dispute can surface late. Ask us to correct or close anything you believe is wrong.

What we hold

Account identity, wallet references, deposit and withdrawal history, and sign-in records. Nothing beyond what a payment or a login needs, and nothing bought from outside data brokers.

Cookies and storage

A session cookie keeps you signed in. A preference cookie remembers your language and last game. Clearing cookies in your phone browser signs you out everywhere and resets those choices.

Sign-in security

Every session asks for a one-time code sent to your mobile. We log the device and the time, so you can spot a sign-in you did not make and tell us before money moves.

Retention and changes

Payment records are kept for as long as local rules require them, browsing data far less. Ask for a copy, a correction or a closure through the contact form and we act on it.

ASK US DIRECTLY

Reaching Us About Your Data

Questions about your data go to a real desk, not a form that disappears. Open live chat from your account menu and say what you need — a copy of your sign-in history, a wallet reference blurred out of a screenshot, or a wrong mobile number corrected. If chat is busy, the contact form in the same menu raises a ticket you can follow. For anything touching your bKash, Nagad or Rocket details, have your account number ready so we can find you without asking twice.

Live chat inside your account Sign in, open the menu and start a chat. Share the wallet reference or sign-in time you are asking about, and the agent can pull the same record you see on your screen.
Contact form and ticket The form in the same menu raises a ticket for anything slower, like a data copy or a correction request. Keep the ticket number; replies land in your account inbox.
Wallet detail checks If a bKash, Nagad or Rocket number on your profile looks wrong, message us before the next deposit. We verify the change against your account history, not against a screenshot alone.

Questions About Your Data

These are the privacy questions we get most from account holders, answered the way our support desk answers them on chat. If yours is not here, message us and we will walk through your own record with you.

Your mobile number, the wallet number you sent from, the transaction reference and the amount. We match that reference to your account so the balance on your screen is right.

Yes. Send the request through the contact form in your account menu. We confirm it is you, then send the copy to the mobile number on the account, not to an address you type in.

Only where a payment needs it — your wallet provider and our payment partners see the reference so a Nagad or Rocket transfer clears. We do not sell data or hand your number to outside marketers.

They keep you signed in as you move between lobby pages and remember your language choice. Clear them in your phone browser and you sign out everywhere, then log back in with a fresh code.

Longer than browsing data, because a wallet dispute can surface weeks after the payment. We keep the records local rules require and drop the rest once the account closes.

Message live chat or raise a ticket before your next deposit. We check the change against your deposit history and sign-in pattern, confirm with you, then update the profile.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.